Refund Policy

At Zapitly, we strive to ensure a smooth and satisfactory shopping experience for all our customers. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand how refunds are handled. 

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

• The product received is damaged, defective, or not as described.
• The product was not delivered within the estimated time due to issues within the seller's control.
• Order cancellation by the seller or due to unforeseen circumstances prior to shipping.

Please note that perishable items, personalized products, or items marked as non-returnable are not eligible for refunds.

2. Time Frame for Requesting a Refund

Refund requests must be made within 30 minutes of receiving the order. For damaged or defective products, please provide clear photographic evidence when submitting your request.

3. Refund Method

Once approved, refunds will be processed back to the original payment method:

• Credit/Debit Card Payments: Refunds will reflect within 7-10 business days depending on your bank’s processing time.
• Wallet/Credit Balances: Instant refund to your in-app wallet.
• Cash on Delivery (COD): Refunds for COD orders will be instantly refunded to your in-app wallet.

4. Partial Refunds

In cases where only part of the order is damaged or incorrect, we may issue a partial refund for the affected items, instead of a full order refund.

5. Non-Refundable Scenarios

• Items damaged due to misuse or negligence by the customer.
• Requests made beyond the refund window.
• Products marked as non-returnable or final sale.

6. Vendor-Specific Policies

As a multi-vendor platform, each vendor may have additional refund and return policies specific to their store. Please review the vendor's policy before making a purchase. In case of conflict, the vendor’s policy will prevail.

7. Customer Support

If you have any questions or need assistance, please contact our customer support team at support@zapitly.com or through the in-app help center.

We appreciate your understanding and cooperation. Thank you for shopping with Zapitly.